The Elite Career Mentor Premium Advisory Service
Terms and Conditions
1. PARTIES AND ACCEPTANCE
This Service Agreement (“Agreement”) is entered into between Excel Holdings Ltd (NZBN: 9429046709448) (“we”, “us”, “our”) and the signed client or entity purchasing the services (“you”, “Client”).
By purchasing, accessing, or using any of our services, you confirm that you have read, understood, and agree to be bound by this Agreement.

2. NATURE OF SERVICES
2.1 We provide career coaching, advisory, and strategic support services designed to assist clients in pursuing international career opportunities.
2.2 Our services may include:
• 1:1 coaching sessions
• Career strategy and positioning guidance
• Employer and market research
• CV, LinkedIn, and personal brand development
• Interview preparation and support
• Access to training materials and resources
2.3 Important limitations:
• We do not provide immigration advice.
• We do not guarantee job offers, interviews, or outcomes.
• We do not act as a recruiter, employer, or agent.
2.4 Any references to “strategy”, “alignment”, or “eligibility” are general guidance only and must not be relied on as legal or immigration advice.

3. CLIENT RESPONSIBILITIES
You acknowledge and agree that:
3.1 You are solely responsible for:
• Your visa eligibility and immigration status
• Verifying any legal or regulatory requirements
• Your job search actions, decisions, and outcomes
3.2 You will:
• Actively participate in coaching sessions
• Provide accurate and complete information
• Complete agreed actions in a timely manner
3.3 Results depend significantly on your effort, background, market conditions, and external factors beyond our control.

4. COMMENCEMENT AND TERM
4.1 This Agreement commences on the date of purchase.
4.2 Your service period will be:
• Approximately 4 months in the Elite 3 Step Method
• Approximately 2 weeks in the A.S.C.E.N.D Program
• Approximately 6 weeks in the International Career 6-Week Intensive
4.3 Access to services, calls, and materials is limited to the agreed service period unless extended under clause 9.

5. FEES AND PAYMENT
5.1 You agree to pay the fees specified at the time of purchase.
5.2 Payment plans:
• Access to services may be suspended if payments are missed.
• Access will resume once payments are brought up to date.
5.3 You remain liable for the full agreed fee regardless of usage, subject only to clause 6 (Satisfaction Guarantee) and applicable law.
5.4 You are responsible for any currency conversion fees, taxes, or third-party charges.

6. SATISFACTION GUARANTEE (14 DAYS)
6.1 We offer a 14-day satisfaction guarantee from the date of purchase.
6.2 Within this period, you may request a refund if you are genuinely dissatisfied.
6.3 To be eligible, you must:
• Submit your request in writing within 14 days of purchase
• Have engaged in the program in good faith (including attending at least one session if available)
6.4 After 14 days, no refunds will be provided, except where required by applicable law.
6.5 You acknowledge that key deliverables (such as research and strategy outputs) may be delivered after this period.

7. CANCELLATIONS, RESCHEDULING AND NON-ATTENDANCE
7.1 You may reschedule sessions with at least 24 hours’ notice.
7.2 We allow reasonable rescheduling flexibility; however:
• Repeated cancellations or non-attendance may result in forfeited sessions.
7.3 Missed sessions without notice may be forfeited at our discretion.
7.4 We will make reasonable efforts to accommodate genuine emergencies.

8. NO GUARANTEES AND LIMITATION OF OUTCOMES
8.1 We do not guarantee:
• Job interviews
• Job offers
• Visa approvals
• Career outcomes
8.2 All services are advisory and support-based only.
8.3 Any examples, testimonials, or case studies are illustrative and not promises of results.

9. EXTENSIONS AND FLEXIBILITY
9.1 We may, at our discretion, grant extensions to your service period where:
• There are genuine unforeseen circumstances
• You have engaged in good faith
9.2 Extensions are not automatic and must be agreed in writing.

10. INTELLECTUAL PROPERTY
10.1 All materials, systems, templates, and content remain our intellectual property.
10.2 You are granted a personal, non-transferable licence to use materials for your own purposes only.
10.3 You must not:
• Share, reproduce, or distribute materials
• Use materials for commercial purposes

11. CONFIDENTIALITY AND PRIVACY
11.1 Both parties agree to keep confidential information private.
11.2 We may record sessions and use anonymised or consented materials for training or marketing.
11.3 Personal information will be handled in accordance with applicable privacy laws, including the New Zealand Privacy Act 2020.

12. ACCEPTABLE USE AND CONDUCT
12.1 You agree not to:
• Engage in abusive, defamatory, or disruptive behaviour
• Misuse the program or materials
12.2 We may suspend or terminate access for serious misconduct.

13. TERMINATION
13.1 Either party may terminate this Agreement if the other commits a material breach.
13.2 If we terminate due to your breach:
• No refund will be provided
13.3 If we are unable to continue providing services:
• A fair and reasonable partial refund may be provided

14. LIMITATION OF LIABILITY
14.1 To the maximum extent permitted by law:
• Our total liability is limited to the amount you paid for the services
14.2 We are not liable for:
• Indirect or consequential loss
• Loss of income, opportunity, or employment outcomes
14.3 Nothing in this Agreement excludes rights you have under applicable consumer laws.

15. CONSUMER LAW
15.1 If you are a consumer, you may have rights under the Consumer Guarantees Act 1993 and other laws.
15.2 Nothing in this Agreement is intended to limit those rights.

16. INTERNATIONAL CLIENTS
16.1 This Agreement is governed by the laws of New Zealand.
16.2 Where you reside outside New Zealand, mandatory consumer protections in your country may also apply.

17. GENERAL
17.1 This Agreement constitutes the entire agreement between the parties.
17.2 We may update these terms from time to time; the version in force at purchase applies to your services.
17.3 If any clause is unenforceable, the remainder will remain in effect.

By purchasing, you acknowledge that you understand and agree to this Agreement.

Signed
Date

At Elite Career Mentor, we are committed to delivering high-quality coaching and advisory services. We stand behind the value of our programs while also maintaining clear and fair policies.
1. 14-Day Satisfaction Guarantee
We offer a 14-day satisfaction guarantee from the date of purchase.
If you are genuinely dissatisfied with the service, you may request a refund within this period.
To be eligible:
• Your request must be submitted in writing within 14 days of purchase
• You must have engaged with the program in good faith (e.g. attended at least one scheduled session where available, or accessed provided materials)
If approved, a full refund will be issued to your original payment method.

2. After the 14-Day Period
Due to the nature of our services, no refunds are provided after the 14-day period, except where required under applicable consumer laws.
You acknowledge that:
• The program involves allocation of time, resources, and intellectual property from the outset
• Key strategic deliverables may be developed or scheduled early in the engagement
• Results depend on your participation and external factors beyond our control

3. Payments and Payment Plans
If you choose a payment plan:
• You remain responsible for completing all agreed payments
• Access to services may be suspended if payments are missed
• Access will resume once payments are brought up to date
Failure to use the service does not cancel your payment obligations.

4. Rescheduling and Missed Sessions
We understand that schedules can change.
• Sessions may be rescheduled with at least 24 hours’ notice
• Missed sessions without notice may be forfeited
• Reasonable flexibility will be provided for genuine emergencies

5. No Guaranteed Outcomes
Our services provide career coaching and advisory support only.
We do not guarantee:
• Job interviews
• Job offers
• Visa approvals
• Any specific career outcome

6. Immigration Disclaimer
We do not provide immigration advice.
Any information relating to visas, eligibility, or migration pathways is:
• General in nature
• Provided for guidance only
You are responsible for seeking advice from a licensed immigration adviser where required.

7. Consumer Rights
Nothing in this policy limits your rights under applicable consumer laws, including the New Zealand Consumer Guarantees Act 1993.

8. How to Request a Refund
To request a refund within the 14-day period, please contact:
zee@elitecareermentor.com
Include:
• Your full name
• Date of purchase
• Reason for your request
We aim to respond within a reasonable timeframe.

9. Policy Updates
We may update this policy from time to time. The version in effect at the time of your purchase will apply to your services.

By purchasing our services, you acknowledge that you have read and understood this Refund & Satisfaction Policy.